7-Layer Wooden Cat Tree Tall Cat Tower with Sisal Posts and Condo

Features

● Multi-Functional Cat Haven: Our 6-tier cat tower offers a variety of resting options, including a plush top perch, a private condo with dual entrances, and multiple cushioned jumping platforms. Give your feline friends a luxurious nap spot with captivating views.

● Satisfies Instincts: The wooden cat tree boasts robust scratching posts, ensuring your cats can sharpen their claws without damaging your furniture. Plus, it features a built-in cat self-groomer, offering your kitties a soothing massage experience.

● Rock-Solid Stability: We prioritize your cat's safety. Our cat climbing stand is constructed with a solid wooden frame, equipped with anti-toppling security, and non-slip footpads for extra stability.

● Plush Comfort: Your cats will adore the ultra-soft plush cushions, providing the coziest sleep. The 4.5" thickened top perch cushion guarantees maximum comfort. For your convenience, the cushions are detachable and washable—maintaining a clean and hygienic environment for your furry companions.

● Elegant Retro Design: Our retro-inspired cat tower adds a touch of sophistication to your home decor. Its unique industrial design and sleek lines seamlessly blend with your modern interior. Assembly is a breeze with clearly labeled parts and user-friendly instructions. Elevate your cat's lifestyle with this stylish cat furniture.

 

Specifications

Color: Brown/Natural
Material: Engineering Board, Sisal Rope, Plush
Overall Dimensions: 24" x 24" x 71" (L x W x H)
Size of the Cat Condo: 15" x 14" x 12" (L x W x H)
Diameter of the Cat Condo Entrance: 7"
Ground Clearance of Each Layer: 11.5"/21.5"/37.5"/42"/54"/71"
Weight Capacity of Each Layer: 33 lbs
Net Weight: 57 lbs

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com