37 Inch Hexagon Tree Kids Outdoor Swing Set with Adjustable Hanging Rope

Feature

● Safe materials and high load-bearing capacity: To ensure safety, our products use the strongest and safest materials, such as 600D Oxford cloth, PP cloth and industrial-strength steel frame. This swing has a weight capacity of 330 pounds and can bear the weight of multiple children at the same time.

● Adjustable height to meet different needs: Since different venues provide different sizes of spaces for swing use, we have designed height-adjustable styles. You can adjust the height from 40 inches to 63 inches, choose the most suitable height according to your needs, allowing your child to relax easily in different situations.

● Suitable for various occasions: This tree swing can be used for many purposes, such as sitting, resting, reading, sleeping and playing. Plus, it will provide lots of fun for kids and parents and can be used in a variety of locations, including the backyard, park, or in the trees.

● Easy installation process: If the assembly process of a swing is very complicated, this will greatly reduce the happiness of the child. Therefore, we have simplified the assembly process of this tree swing. Following the detailed steps in the manual, children can easily complete the assembly and improve their practical ability.

● FUN USES AND IDEAL GIFT: How could you be without a fun swing project for your childhood experience? This hexagonal tree swing is a perfect gift for boys and girls to accompany their happy growth. This outdoor swing provides plenty of space for kids and parents to lie down, rock out, or look up at the sky.

Specifications 

• Color: Blue + purple + yellow + red + orange + green
• Material: PP + 600D oxford cloth + EPE foam + steel + PE rope
• Product dimension: 37" x 33" (L x W)
• Adjustable height: 40" ~ 63"
• Product weight: 6.5 lbs
• Weight Capacity: 330 lbs
• Package includes:
• 1 x Hexagonal swing
• 1 x Instruction

1. How do I contact Hikidspace regarding my order?

Whatever happens to your order, you can contact us via customer@hikidspace.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2. When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3. What shipping methods do you offer?

All orders are shipped through either Australia Post or Direct Freight Express.

4. What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our total delivery times (3-7 business days) are estimates and may vary due to external factors outside of Hikidspace, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5. How do I cancel my order?

Please contact us by e-mail (customer@hikidspace.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to the Return Policy for additional information.

6. What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

7. What if I have received a damaged order?

Please contact us by e-mail (customer@hikidspace.com) and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Hikidspace with proof of the damage in detail as this will assist us in processing your order refund.

8. When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

9. What is the warranty of my item?

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

10. How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Hikidspace to process your refund.

11. Is that possible for me to order replacement parts from you?

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
Note: We can only process orders purchased from hikidspace.com